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Your clients will appreciate the protection and peace of mind from the valuable service you are recommending. We provide a lifetime warranty on all of our labor. The manufacturer must replace defective hardware. Our rekey labor is limited to only a one-time visit with Kwikset smart key locks.
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User Reviews
As for how much you will have to pay if you ever needed a repair or replacement, this becomes very hard to ascertain. As they say in their sample warranty, “The amount of the approved cost of repair or replacement will be established by us at our sole discretion”. However you can expect the charge to be fair and reasonable, since HMS is an NHSCA member.
If the item is covered, your client will be assigned a service partner in their area to schedule an appointment time that is convenient for them. If the item is beyond repair, our service partner may recommend a replacement. I never write reviews, but this warranty company is amazingly bad. I have never had such a horrible experience with any company. I filed a claim for a dishwasher, which one of their technicians had supposedly fixed .
Locate Your Utilities & Connect All Home Services Compliments of HMS Home Warranty
Your clients can request service anytime — day or night — in the Place My Claim section of My Account. If they prefer to call, they can also use our automated phone system to request service, or they can speak to a representative directly. I have had a Home Warranty Protection with Total Protect/HMS for many years now and I have been, for the most part, pretty satisfied with them. But the last dealing I had with them was terrible. I agree with all those who are saying they service sucks now.
This restricts the need to place an order over the phone, which could save the customer time. All you have to do is go to HMS' website to the "Place My Claim" section of "My Account." You can submit service requests at any time. If you prefer speaking to someone directly, you can call an HMS representative.
HMS Home Warranty Cost
They came downstairs looked at the fan assembly which had been removed from the unit to gather pertinent information like model number, horsepower and such to look up proving for a new fan. The technicians took down that info and left about 15 minutes after arriving. I then got an email a couple days later saying because the fan wasn't installed like the manufacturer would've had it I may have tampered with it and that voided my warranty. I am out $100 as of course they are unwilling to refund the deductible even though the service provider literally did no work because I had pulled the fan out to help them... I got a contract to cover my home for this year. And I found my jet hot spa leaking and called them for service, the agent response quickly, and come in on next week.
Avoid dealing with this company at all cost. Google home warranty companies and you can fine dozens with better ratings- I wish I had, rather than take the realtor’s suggestion. The only reason this 1 star is that lower ratings are not a choice. I have been with HMS for 2 years now and this was the company that came with my house when I purchased it. The first year I did not need to call them at all. My second year, I have had to call the for 2 separate incidents.
HMS Nationa provides exclusively hybrid policies, without a term-level cap, or any sort of cap on appliances. While systems are capped at $1,500, anything labeled as ‘unlimited’ in the home warranty is exceedingly rare. As far as specific coverage goes, their covered systems, appliances, and specialty items are fairly run of the mill.
To that end, you should know that many advertisers pay us a fee if you purchase products after clicking links or calling phone numbers on our website. Many or all of the companies featured here provide compensation to us. This is how we maintain our free service for consumers. Compensation, along with hours of in-depth editorial research, determines where & how companies appear below. Free smoke alarm checks can be requested before the appointment. If a residence contains more than six keyholes, the customer will specify which six keyholes we are to rekey.
Please accept our apologies if this information isn’t quite what you were looking for. The first thing to note is that the various home warranties made available by HMS are largely determined by zip code. Whilst you can get a quote for home warranty on the company website, there is no definitive list of coverage plans and pricing UNLESS you download a brochure for your particular zip code. Between its Basic and Premier plans, HMS Home Warranty covers major household appliances and systems, with the option to protect add-ons. You won’t be able to upgrade your item if it needs to be replaced. However, you will have the option to use claims credit, which can be utilized alongside the discounts offered by HMS Home Warranty on certain appliances.
This warranty was purchased in combination when buying our home. The problem we had was with a garage door in the detached garage. Well, if there is a garage attached the house, then the detached is not covered. The first contractor they sent out said everything with the pressure was fine, and we needed a new well to be dug. After arguing with them that this was not the case, they finally sent out a second vendor, who located the issue under the house, on a filter attached to the water tank before entering the house. So, $495 later, out of my pocket, it was fixed.
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Their turnaround time from call in for service to actually on-site was pretty good. They do not service all areas, however, I used them exclusively when I was a Realtor. Problem time for HMS & others is when it is extremely HOT and HVACs breakdown. Go to real estate FAQ. By clicking Send, I agree a C21 Agent may contact me by phone or text message including by automated means about real estate services, and that I can access real estate services without providing my phone number. I acknowledge that I have read and agree to the Terms of Use and Privacy Policy.
And neither do they make this known on the sample warranty included in the brochure. As we have made reference to earlier, you can download a brochure about the various home warranty plans available for your particular zip code from the company website. And whilst this may not present a problem for homeowners with no intention of a real estate transaction, it does not provide an immediate comparison for real estate professionals. However there is nothing to stop said professionals from obtaining these brochures from any area they wish.
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